Browse our most frequently asked questions list below to learn everything you need to know!

Absolutely! Delivery requires a $150 minimum purchase (before taxes and delivery fee). our drivers will deliver and set up each bounce house and ensure that is in clean good working condition. Deliveries are generally made anytime between 7AM-2PM, Pickups are generally made the day after your event 7AM-2PM. Customers requiring specific time for deliveries/pickups or deliveries/pickups outside of this window must call the office and will be subject to an additional Delivery Fee.

Our bounce houses plug into a standard 110v household outlet. We will supply a 50ft cord for delivery orders, and we ask that nothing else be plugged into the outlet we are utilizing. Placement of the bounce house should be no more than 50ft from that outlet.

The safest surface is a level grassy area. However, we can set up on concrete, asphalt, or bark. Please specify when ordering which surface we will be setting up on and we will make sure we utilize the proper anchors for your event.

You should have a clear area 2 feet larger than the bounce house you want to rent, with a vertical clearance of 15′-22′ EX. If you are getting a 15′ x 15′ Bounce house, your space should be at least 17′ x 17′.

If it is very apparent at that time that your event will be interrupted by rain, you will be given an opportunity to reschedule with a store credit that will be valid for 365 days from the date of your event. If the weather is questionable on the day of your event, together we will make the safest decision possible, prior to the delivery of your bounce house. If you insist on proceeding with your event and it starts raining, unfortunately we are not able to offer you the opportunity to reschedule or any type of discounts , store credits or refunds.

Rentals are reserved on a first-call, first-serve basis. Popular rentals book up 1-2 months in advance. The earlier you book, the more choices you have to choose from. If you have a date, please reserve early with a 50% Deposit.

Yes, only frame tents can be setup on pavement/asphalt, using concrete weights to secure it (an additional fee may apply)

Yes, please see our customer pick up policy.

The renter will be fully responsible for all damages to the rented items. A Damage Wavier is available for an additional fee. Please speak to a Sales rep..

Yes we are fully insured and licensed by the state of Massachusetts

No. Absolutely no cancellations, should you decide to cancel for any reason other than rain there will be NO REFUNDS under any circumstances.

Still have questions?

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